Terms and Condition

NEURASPHERE TECHNOLOGY CO., LTD. TERMS AND CONDITIONS FOR GAME TOP-UP SERVICES

Neurasphere Technology Co., Ltd. (hereinafter referred to as "the Company," brand name: NSPHERE, official platform website: www.nsphere.store) legally provides game top-up services. These Terms and Conditions for Game Top-up Services (hereinafter referred to as "these Terms") constitute a legally binding agreement between the User (hereinafter referred to as "the User") and the Company concerning the game top-up services.

By initiating a top-up order, completing a payment, recharging your user wallet, or otherwise accessing or using the Services through the Company's platform, you are deemed to have fully read, understood, and irrevocably agreed to be bound by all provisions of these Terms and any subsequent supplementary rules issued by the Company. If you do not agree to any provision of these Terms, you must immediately cease accessing or using the Services.

I. SERVICE CONTENT AND CORE BUSINESS RULES

1.1 Scope of Services
The Company provides designated game top-up services to the User. The scope of games eligible for top-up is subject to the real-time product pages displayed on the Company's official platform (www.nsphere.store), including certain age-restricted games and overseas version games. The User shall submit true, accurate, and complete top-up request information following the platform's guidelines, and the Company shall assist in completing the top-up operation for the corresponding game account based on the User's request.

1.2 Top-up Rules and Process

User Wallet Recharge: Users must first recharge their user wallet on the platform. The recharge amount will be credited to the User's wallet balance after successful payment. Please note: A variable handling fee may apply to each wallet recharge transaction. The specific fee rate will be clearly displayed to the User before confirming the recharge payment.

Payment Method for Wallet Recharge: Users shall complete the recharge of their wallet through compliant payment channels announced on the platform. The only supported payment method for wallet recharge is PROMPTPAY QR code scanning payment.

Order Payment: When submitting a top-up order for a game product, the User shall use the balance in their user wallet to pay for the order. The payment will be deducted directly from the User's wallet balance.

Arrival Time: After the User completes the order payment using wallet balance and submits accurate and complete top-up information, the Company will initiate the top-up operation for the game account within 24 hours, and the corresponding in-game items or balance should be credited simultaneously. However, if the top-up is delayed due to force majeure or third-party factors such as game developer server maintenance or network transmission abnormalities, the Company shall not be liable for breach of contract and will promptly inform the User of the relevant situation.

Top-up Limit: Currently, there is no upper or lower limit on the single, daily, or monthly top-up amount for this service. The User may submit top-up orders according to their legitimate needs. However, if the Company detects that the User's top-up behavior is abnormal or involves regulatory risks, the Company reserves the right to refuse to process the relevant orders.

1.3 Prohibited Acts
While accessing or using the Services, the User shall not engage in any illegal, irregular, or non-compliant acts violating these Terms. If the User commits any of the following acts, the Company reserves the right to unilaterally take measures including but not limited to refusing to provide Services, freezing the user wallet, freezing orders, or terminating cooperation. All losses, damages, and legal liabilities arising therefrom shall be borne solely by the User, and the Company shall not be liable for any compensation whatsoever:

Using the top-up services to engage in acts such as order brushing, money laundering, fund arbitrage, illegal fundraising, or other acts that violate Thai laws and regulations and relevant regulatory requirements;

Providing top-up services for game accounts obtained through theft, fraud, or other illegal means;

Submitting top-up requests using false, incorrect, or fraudulently used personal information, game accounts, or payment methods;

Other acts that violate Thai laws and regulations, game developer user agreements, or these Terms, or that infringe upon the legitimate rights and interests of the Company, other users, or third parties.

II. REFUND POLICY

2.1 Scenarios of Top-up Failure
If the top-up is not credited to the relevant game account due to the Company's operational errors, technical failures of payment channels, or abnormalities in game developer top-up interfaces, the Company undertakes to provide a full refund service. Upon discovering the failed top-up, the User shall promptly submit a refund application to the Company via the official customer service email (support@nsphere.store), providing necessary supporting documents including but not limited to the order number and game account information. The Company will complete verification within 5 working days after receiving the application. Upon approval, the refund amount will be returned to the User's user wallet. If the User requests a withdrawal of the wallet balance to the original payment account, the Company will process it via the original payment method, subject to any applicable payment channel fees.

2.2 Scenarios of User Operational Errors
For top-up issues caused by the User's own operational errors, including but not limited to entering the wrong game account, selecting the wrong game server/character, incorrect top-up amount, or errors during the wallet recharge process, the Company has the right to refuse the refund application. If the User has objections, they may communicate and negotiate with the Company via the customer service email (support@nsphere.store); however, the Company does not guarantee that the negotiation result will meet the User's refund request, and the negotiation process shall not be deemed as the Company's recognition of any refund obligation.

2.3 Scenarios After Successful Top-up
If the top-up operation has been completed and the corresponding in-game items/balance have been successfully credited to the game account, and the User requests a refund due to personal reasons (including but not limited to subjective regret, initial incorrect intention, or subsequent game account suspension/freeze), the User may contact the Company via the customer service email (support@nsphere.store). The Company may, at the User's request, assist in communicating with the game developer, but such assistance does not constitute a refund commitment by the Company. The final refund result shall be subject to the relevant rules and feedback of the game developer, and the Company shall not be liable for any consequences arising from unsuccessful communication.

2.4 Scenarios Involving Third-Party Factors
If the Company is unable to complete the top-up service due to game developers removing games from the market, terminating operations, adjusting top-up policies, or other third-party factors, the User may apply to the Company for verification via the customer service email (support@nsphere.store). After verification by the Company that the top-up service has indeed not been completed due to third-party factors beyond the platform's control, if it falls within the scope of the Company's liability, the Company will process the refund in accordance with the law. If game developers or other third parties explicitly refuse the refund or do not support refunds according to their rules, the Company shall not be liable for the refund but may assist the User in retaining relevant documents for subsequent rights protection.

2.5 Refund for Wallet Recharge
Refunds for wallet recharge transactions are generally not permitted once the recharge is successful and the funds are credited to the User's wallet balance, except in the specific failure scenarios described in Clause 2.1 attributable to the Company. The variable handling fee charged during the recharge process is non-refundable.

III. USER AND ACCOUNT RESPONSIBILITIES

3.1 Provision of User Information
When using the Services, the User shall submit accurate, complete, and valid necessary top-up information such as the game account, game server, and character name to the Company. Except for statutory or agreed circumstances such as order verification and compliance review, the Company shall not require the User to provide unnecessary information such as identity information and contact details, and the User also has the right to refuse to provide such unnecessary information.

3.2 Account Security Responsibility
The User shall properly keep their own platform user account, wallet credentials, and game account login credentials, bearing full responsibility for their use and operation. Any losses and disputes arising from the User's failure to properly keep these accounts/credentials, leading to theft, suspension/freeze, or from the User's submission of false or incorrect information, shall be borne solely by the User. The Company shall not be liable for any compensation or joint liability.

3.3 Account Ownership Responsibility
The Company shall presume in principle that the game account submitted by the User is legally owned by the User and that the User has the right to perform top-up operations. If the User tops up on behalf of another person's account, all legal risks and liabilities arising from disputes such as claims by the account owner and account usage disputes shall be borne solely by the User. The Company shall not be liable for any relevant legal liabilities.

IV. COMPLIANCE AND DISPUTE RESOLUTION

4.1 Privacy Protection
The Company strictly complies with the provisions of Thailand's Personal Data Protection Act (PDPA) and relevant data protection laws and regulations. It assumes strict confidentiality and data security protection obligations for all information provided by the User while using the Services (including but not limited to game accounts, payment information, wallet transaction records, and contact information). The storage period of User information is limited to the reasonable and necessary period required to complete the Services and handle subsequent disputes. After this period expires, the Company will delete or anonymize the User information in accordance with the law. Without the User's explicit written authorization or as otherwise required by law, the Company shall not disclose User information to any third party (including but not limited to game developers and payment institutions).

4.2 Dispute Resolution
Any dispute or controversy arising from or in connection with the Services shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party shall have the right to file a lawsuit with a competent court in Bangkok, Thailand. The resolution of such disputes shall be governed by the laws of Thailand currently in effect.

V. OTHER SUPPLEMENTARY TERMS

5.1 Service Modification and Termination
The Company has the right to unilaterally adjust top-up rates, wallet recharge handling fees, or suspend/terminate top-up services for specific games in accordance with business development needs, market condition changes, or adjustments to laws and regulations. Such adjustments do not require separate notification to the User and shall be subject to the real-time prices, fee rates, and eligible game products displayed on the Company's official platform (www.nsphere.store) when the User submits a recharge or top-up order. If the User proceeds with a transaction after such adjustments, it shall be deemed that the User has recognized and accepted the adjusted service rules and fee standards.

5.2 Disclaimer Scope
The Company shall not be liable for any breach of contract, loss, or damage arising from any interruption, delay, or failure to complete the Services caused by the following circumstances:

Force majeure factors, including but not limited to unforeseeable, unavoidable, and insurmountable objective circumstances such as network failures, server outages, natural disasters, wars, policy changes, and public health incidents;

Operations by game developers such as server maintenance, version updates, account suspension/freeze, or adjustments to service rules;

Technical failures, service interruptions, or adjustments to service rules by third-party service providers such as payment institutions and network operators;

Inability to normally use the Services due to the User's own equipment failures, abnormal network connections, or operational errors.

5.3 After-Sales Service
The User may contact the Company via the customer service email (support@nsphere.store) for any questions encountered while using the Services (including but not limited to top-up inquiries, order verification, wallet balance inquiries, refund applications, and complaint suggestions). The Company will verify the User's request and provide feedback on the processing result within a reasonable period.

VI. MISCELLANEOUS

These Terms shall take effect on the date the User first accesses or uses the Services. The Company reserves the right to revise these Terms in accordance with changes in applicable laws and regulations or business needs. The revised Terms will be published on the Company's official platform (www.nsphere.store). After the publication period expires, if the User continues to access or use the Services, it shall be deemed that the User has read, understood, and accepted all provisions of the revised Terms.

Basic Information of the Company:

Company Name: Neurasphere Technology Co., Ltd.

Brand Name: NSPHERE

Official Platform Website: www.nsphere.store

Official Customer Service Email: support@nsphere.store